Portrait

Hi, I am Charles Dao

Senior Product & UX Designer | 30+ Years Driving Enterprise Design  Solutions | Partner to Fortune 500 & Startup Teams.
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I’m currently updating the website and will be adding more projects shortly.
If you’d like to learn more about my work in the meantime, feel free to reach out.

Professional Summary

I have successfully delivered hundreds of high-impacts UX projects for industry leaders in Gen AI, Finance, Tech, Healthcare, Retails, and more, establishing decades long partnerships with millions of daily users. Developing systems from scratch, working within legacy systems, or leading and mentoring UX teams? We've got you covered.

Key Achievements

+24 Yrs, +300 Projects
Built Long-Term Enterprise Partnerships: Partnered with Dell and EMC for 24+ years, delivering UX systems for enterprise storage and cybersecurity platforms that improved operational visibility and drove product adoption across global teams.
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+15 Yrs, Millions Users
Pioneered Financial UX Systems: Led 15+ years of UX initiatives at Fidelity Investments, including the first integrated Fidelity.com platform, enabling unified navigation across business lines and improving customer trust and advisor efficiency.
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+11 Yrs, +120 Projects
Advanced Financial Systems Integration: Delivered enterprise-wide UX across SunGard Financial Systems during an 11+ year tenure, improving investment and benefits management platforms that improved accuracy, speed, and regulatory compliance.
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+10 Yrs, $750M Acquisition
Scaled Intelligent Network Platforms: Directed 10+ years of UX design for NetBrain Technologies, creating AI-driven diagnostic and automation tools used by 2,500+ enterprises worldwide, contributing to NetBrain’s $750M acquisition by BlackRock.
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+3,000 Healthcare Facilities
Elevated Healthcare Technology: Designed a five-module suite for Curaspan deployed in 3,000+ hospitals, optimizing referral coordination and discharge processes and directly influencing Curaspan’s acquisition by NaviHealth.
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Planned IPO --> Divine Acquisition
Drove IPO-Stage Product Success: Built the UX foundation for Northern Light’s enterprise search engine, including the “Custom Search Folders” feature that became a major differentiator and helped position the company for a planned IPO before its acquisition by Divine, Inc.
View Projects  ❯

Industries

Financial Services

Information Technology

Healthcare & Dental Technology

Retail & Business Services

Travel & Hospitality

Advertising & Publishing

Education Technology

Testimonials

Charles is an innovative designer with deep expertise in navigation UX design for complex applications. He quickly masters new domains and knows how to lead large, complex projects within enterprise companies—all while remaining a hands-on expert in UX design.

Hanna Yehuda
Experience Strategy, Senior Distinguished Engineer | Dell Technologies

Charles possesses a remarkable eye for detail, ensuring every element is meticulously considered and flawlessly executed. You can always depend on Charles to deliver high-quality work on time and with precision.

Corinne Schulze
User Experience Design Lead | Dell Technologies

Charles has consistently impressed me with his ability to take highly complex product requirements and transform them into intuitive, user-friendly designs. 

Juan Martín Montiel
Product Manager | Dell Technologies

Charles possesses a remarkable expertise in translating complex business needs into intuitive and efficient user experiences. He has a strong command of the entire design process, from user research and wireframing to high-fidelity design and prototyping.

Yan Zhang
Senior Product Designer  | NetBrain Technologies

His collaborative nature makes complex projects smoother, and his problem-solving skills ensure that challenges are met with well-thought-out solutions. Anyone who has the opportunity to work with Charles will quickly recognize the value he brings to a team.

Minsuk Kim
UX Designer | Dell Technologies

Charles has great skill at understanding the true business needs and bringing out the value of a product. He also has a very welcoming personality and our developers became big fans of Charles' designs.

Von Duran
Director, Operational Risk & Regulatory Compliance | IHS Markit

Charles is extremely attentive and his turn-around time is fantastic when working against tight timelines. His work is extremely clean and I appreciate his attention in design discussions around customer requirements.

Ruth Hammell
Senior Product Manager | Curaspan Health Group

Charles is a top-notch UI/UX designer with great insights on usability. I am always impressed by his work, and professionalism.

Bennett Malbon
Chief Product & Technology Officer, Co-Inventor | NovaSeek Research

Charles was able to quickly understand our business domain and rapidly created prototype designs that we iterated through to reach a final design. He then helped our development team incorporate the new UI into the finished product.

Paul Tecca
Director of Product Management | Virtify, Inc

Charles was able to quickly and efficiently develop concepts into a click-able reality. The results were always better than expected and he always incorporated our feedback throughout the process.

Mark Wickersham
Senior Director, Technology Product Management | Fidelity Investments

Charles intuitively understands what customers need and how to make things simple and understandable. He is also extraordinarily efficient, and works well with a wide variety of people. He has earned my undying respect and highest recommendation.

Andy Knight
Vice President of Design | Fidelity Investments

Charles exceeded everyone's expectations. During the entire process Charles demonstrated a high level of professionalism and responsiveness that really helped to drive the project to completion.

Robert Caslin
Solution Manager | Idiom Technologies

Charles is extremely intelligent & innovative with a great eye for design. He & his associates provide high-quality solutions in very short order & with great flexibility.

Carl Yang
Director, Strategic Business Analysis | Fidelity Investments
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Skills

  • Enterprise UX Design & Information Architecture
  • Interaction Design Principles & Visual Design
  • Responsive Designs & Mobile App Designs
  • Design Storytelling & User Experience Strategy
  • User Research Methods & Journey Mapping
  • Usability Testing Processes & Data Visualization
  • Wireframing & Interactive Prototyping
  • Design Systems & Component Libraries
  • AI Tools Integration & Intelligent Interfaces
  • Stakeholder Communication & Collaboration
  • Workflow Optimization & Process Documentation
  • Accessibility (WCAG 2.1) & Inclusive Designs
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Frequently Asked Questions

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